TimelyCare

TimelyCare is a virtual health and well-being platform available 24/7 for Indiana University students. 

TimelyCare is available to any full-time or part-time undergraduate or graduate student enrolled at Indiana University, including on-line students living in any state in the US or Puerto Rico.

Due to healthcare provider licensing laws, TalkNow is the only service available to students living or traveling outside of the United States. 

Go to timelycare.com/iu or download the TimelyCare app to access care. Log in using your IU email address.

TimelyCare’s Scheduled Counseling and Health Coaching appointments are available days, evenings, and weekends. TimelyCare’s on-demand TalkNow services are available 24/7.

A student will continue to have access to their TimelyCare account so long as they are enrolled in either the current term OR in a future term. There is no minimum number of credit hours to qualify for enrollment. 

• TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors. 
• Scheduled Counseling: Choose the day, time, and mental health provider that works best for you. 
• Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness. 
• Psychiatry: Appointments are available through referrals on the campuses that do not already have psychiatric services available at campus counseling centers. 
• Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content. 

International students studying in the U.S. must use a phone with a U.S. phone number to access TimelyCare’s services.  This can be done by setting up a free Google Voice number through a Google Gmail account. 

Due to healthcare provider licensing laws, TalkNow is the only service available to students living or traveling outside of the United States. In order to use TalkNow internationally, students must download the TimelyCare app in the U.S. prior to international travel and either use a U.S. phone number or connect to a VPN on a laptop – if local internet laws permit.

There is no cost to students enrolled at Indiana University. 

With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you’ll never have to spend time or money looking for care, whether you’re on or off campus. 

There is no right or wrong option. We encourage you to reach out to the support service that is right for you. Both resources are equipped to meet a variety of mental and emotional health needs and can also assist you in getting connected to other services if needed. Since TimelyCare offers evening and weekend appointments, it might be a good option for students who would like to access a provider outside normal campus office hours.  

If you are still not sure which option is best for you, you can initiate services with an on-campus counselor who can assist you in making that decision.   

Please call 911 if you or someone else requires immediate medical attention.

Dial or text 988 to reach the Suicide & Crisis Lifeline.  

For additional resources please see the Emergency Resources page. 

As part of your agreement to the Terms of Service when you register your account, for continuity of care, your records may be shared with medical providers and counselors at Indiana University. If you want to share your records with a physician outside of TimelyCare, you can print or email your records, or call 833-4-TIMELY to send a copy of your records to your provider. 

Please contact the Office of the Chief Health Officer at cho@iu.edu if you require technical support for TimelyCare Monday through Friday 8am–5pm. If you are having a mental health emergency after hours and need support, please call 911 or look for further resources on the Emergency Resources page.